Support - ziton. systems

You must complete all questions to the best of your ability. If you do not answer seriously or show a lack of effort in your application it will be denied. To submit your application please open a Support Ticket and request to submit a staff application. Then upload the HTML document generated by this form and we will review your application. We reserve the right to deny any application when we see fit. If you pass your application we will contact you over Discord direct messages, if not we will inform you as well.

Section one - Your Information

We require some basic information about you to determine what accounts you possess and what accounts we would need to rank. All questions apart from question 4 need to be answered.

What is your Roblox ID?

(This can be found by going to your account on a web browser and the number in the URL is your Roblox ID)

What is your Discord ID?

(Enable developer settings and then view your profile to copy your Discord ID)

What age range is your Roblox account in?
Under 13 [>13]
Over 13 [13+]
Over 18 [18+]

(This does not affect your eligibility for the role. It can just alter how you access the platform)

What is your timezone?

(optional)

Section two - Why do you want to join ziton?

We would like to ask a series of questions about why you want to join our support department. We would also like to know if you have any aspirations or improvements to our support team you would like to make while you are at the company.

Why do you want to become Support Staff?

If any, what changes would you like to make to our support system?

Out of the following, which best represents your reason for wanting to join our support team?
Strive to get to a higher management level.
Be apart of the community.
Help other and improve their experiences.
Why not?

Have you ever been a part of a support team before? If so, please describe your experience.

Section three - How would you deal with certain situations?

In this section you will answer a collection of multiple choice questions about how you would chose to deal with certain situations

If a customer asks a question regarding products, but you do not know how to answer. Which of the options below is closest to what action you would take?
Ignore the ticket and wait for someone else to take over.
Answer to the best of your ability.
Contact a peer to ask what advice to give.
Ask to be allowed onto the game to figure out how to fix it.

If a customer gets angry, how would you calm down the situation? Choose the choice that is closest to the action you would take.
Get angry back at the customer.
Close the ticket due to being abusive.
Contact a member of management to support the situation.
Close the ticket and handle it in direct messages.

If someone asks for support within direct messages, how would you sanction them? Choose the choice that is closest to the action you would take.
Assist them through direct messages.
Ask them to open a ticket and not to contact staff directly for support.
Give them a strike and request they open a ticket.
Block them.

Section four - Exit quiz

The following questions are optional, but we would greatly appreciate it if you answer them.

If hired, is there any training you would like to receive?

(This does not affect your application)

What improvements could we make to this application

(This does not affect your application)

END OF APPLICATION

Support Team Application